Corporate documents

Corporate documents

The work of Regional Australia Bank is underpinned by its legislation, vision, values, objectives and strategic direction.

Policies and Guides

Our privacy notices, polices and guides.

Application and Interview Process Terms and Conditions

Information regarding Regional Australia Bank's application and interview process. Read more

Constitution

Regional Australia Bank operates under a constitution and is proud to be a customer-owned bank. Being member owned means we're free to focus on delivering values to members rather than the interests of shareholders. Download

Credit Guide

Regional Australia Bank is committed to adhering to our responsible lending obligations. This document outlines what those obligations are, in regards to any new credit contracts or credit limit increases. You will also find information about our internal and external dispute resolution processes. Download

Customer Owned Banking Code of Practice

The Customer Owned Banking Code of Practice (COBCOP) is the code of practice for Australia’s credit unions, mutual banks and mutual building societies. Download

Financial Claims Scheme

The Australian Government's Financial Claims Scheme (FCS) protects people's deposits in the unlikely event that a bank, building society or credit union fails. Read more

Financial Services Guide

Regional Australia Bank has designed this guide to assist in deciding whether to use any of the financial services we offer. The guide will also provide you with information about our name and contact details, the financial services we are authorised to provide, any remuneration that we or any other relevant person may be paid in relation to the financial services we offer and how we deal with complaints against us. Download

Privacy Policy

At Regional Australia Bank the protection of your privacy and the maintenance of your personal information is fundamental to the way we do business. This policy outlines how we deal with your personal information, including information that we collect and hold. This Policy also applies to information that we collect from third parties including the credit reporting system. This policy provides guidance on how you can access your information, how you are able to have us correct it and how you can lodge a complaint if you have any concerns about how we manage your personal information. Download

Tell us about your complaint

At Regional Australia Bank we welcome suggestions, compliments and complaints as an opportunity to improve our service. If you experience a problem, or you're dissatisfied in any way, it’s important we hear about it. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied. Read more

Whistleblower Protection Policy

Regional Australia Bank is committed to maintaining a positive and open culture where individuals feel they can come forward and make a Disclosure that ensures integrity, openness, accountability and ethical behaviour is practiced by employees, officers, directors and contractors. The purpose of the Whistleblower Protection Policy is to assist with identifying wrongdoing that may not be uncovered unless there is a safe and secure means for disclosing wrongdoing. Download

Comprehensive Credit Reporting Guide

Comprehensive Credit Reporting (CCR) allows additional information to be exchanged between Credit Providers and Credit Reporting Bodies to provide a clearer picture of your credit history. Download

Privacy Notice

This document outlines what type of information we can collect from you, why we collect it and who and when we can then disclose that information to. You will also find information about credit providers and credit reporting bodies, guidance on third party information, security of information and your rights regarding marketing preferences. Download

Regional Australia Bank Modern Slavery Statement 2024

Regional Australia Bank is proud to issue this 2024 Modern Slavery Statement pursuant to the Modern Slavery Act 2018. This statement outlines our efforts in recognising, evaluating, and minimising the risks associated with modern slavery within Regional Australia Bank’s operations. Please note this statement is pending approval from the Attorney Generals Department. Download

Product Terms and Conditions

Account access, availability, Visa conditions of use, Mortgage offset conditions and interest rates for non-features deposit products.

Summary of Accounts and Availability of Access Facilities

This Document should be read together with Regional Australia Bank’s ‘Accounts and Access Facilities Conditions of Use’ and our ‘Fees and Charges’ brochure. This document outlines what type of accounts we provide as well as what features those account have. Download

Visa Conditions of Use

It is important that you understand the terms and conditions of any product, but particularly important when a credit contract is involved. This document will provide you with an information statement, the Visa conditions of use and the terms and conditions of Regional Australia Bank’s Qantas Rewards Program and Platinum Concierge Service. Download

Interest Rates for Non-Featured Products

Regional Australia Bank has a large list of products that we currently provide. This document will provide you with the interest rates for all of our products that are not currently featured throughout our website. Some of these products have been discontinued and are no longer available, while some are still available to select for new accounts. Download

Fees and Charges

This Fees and Charges brochure should be read together with Regional Australia Bank’s ‘Accounts and Access Facilities Conditions of Use’ and our ‘Summary of Accounts and Availability of Access Facilities’. This document outlines all fees, charges and transaction limits for all products and services that Regional Australia Bank provides. This includes but is not limited to general, overdrawn, international, cheque, loan and credit facility fees. Download

Refinance Cash Back Offer Terms of Use

In this document, you will find essential information, including an information statement, the conditions of use, and specific terms and conditions related to Regional Australia Bank's Cash Back offer. Download

Account and Access Facility Conditions of Use

This document must be read together with our ‘Fees & Charges’ and the ‘Summary of Accounts & Availability of Access Facilities’. Together these documents form the 'Conditions of Use' for Regional Australia Bank’s account and access facilities. You will find information about account operations, complaints, member chequing, direct debit, electronic access facilities and Epayments conditions of use as well as information about the Customer Owned Banking Code of Practice. Download