While the design may have changed, rest assured that everything you love about banking with us remains the same—secure, reliable, and easy to use. Enjoy our fresh look and improved features.
If your Regional Australia Bank Credit Card, Visa Debit Card or Access Card has been lost or stolen, please contact us immediately so we can stop all transactions on your account.
Members using the Regional Australia Bank Mobile Banking App can report a lost or stolen card within the Card Management section.
Open the App and log in. Then use the menus on the top left or along the bottom to head to 'Cards'.
Find the card and follow the options on the screen. You can manage cards and change your PIN using the app and Internet Banking at any time.
Contact us directly on 132 067, Monday to Friday, 8am to 6pm and Saturday 8:30am to 12pm AEST.
Call the Lost or Stolen Cards hotline immediately on 1800 648 027, 24 hours a day, 7 days a week.
If you are overseas, please contact Visa on +61 28299 9101. You'll then need to contact us to order a new card.
If you are concerned about fraud on your account, please contact the Regional Australia Bank Fraud Department immediately on 1300 705 750 so that we can assist you in protecting your account.