Accessing and Correcting your data

Accessing and Correcting your data

You have the right to ask us for your CDR data at any time. If any of your CDR data is wrong, you have the right to ask us to correct it.

As a Data Holder let us know, and we’ll do our best to fix it right away. We will keep you informed throughout the entire process, starting with an acknowledgement of the receipt of your request.

Within 10 days of receiving your request, we will let you know the outcome of any CDR data correction requests you make of us, electronically. This information will;

• Indicate what we did in relation to the request.
• Indicate why we did not comply with the request for correction.
• Set out the complaint mechanism available to you.
• If the source of your CDR data is with other Data Holders, and you believe it is wrong, you have the right to ask them to correct it.

If you believe that your CDR data that we hold is incorrect, you can ask for it to be updated by:

• Calling us on 132 067
• Use our Contact Us form online
• Emailing us at [email protected]